These Terms govern your access to, and usage of all content, Products and Services available at https://silverlinepharm.com, the website (the “Service”) operated by Silverline Pharmaceuticals (“us”, “we”, or “our”).

Your access to our services is subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules and policies published and that may be published from time to time by us.

Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to any part of the terms of the Agreement, then you may not access or use our Services.

Intellectual Property

The Agreement does not transfer from Us to you any of Ours or third-party intellectual property, and all rights, title, and interest in and to such property will remain (as between the parties) solely with Silverline Pharmaceuticals and its licensors.

Third-Party Services

In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party (“Third-Party Services”).

If you use any Third Party Services, you understand that:

• Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party websites or Services.
• You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such websites or services.

Accounts

Where use of any part of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account.

You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.

You are responsible for maintaining the security of your account that you use to access the Service. You shall not share or misuse your access credentials. You must notify us immediately of any unauthorized uses of your account or upon becoming aware of any other breach of security.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Silverline Pharmaceuticals.

Silverline Pharmaceuticals assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. Silverline Pharmaceuticals shall also not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate the Agreement or your Silverline Pharmaceuticals account, you may simply discontinue using our Services.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer

Our Services are provided “AS IS.” and “AS AVAILABLE” basis. Silverline Pharmaceuticals and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Silverline Pharmaceuticals nor its suppliers and licensors makes any warranty that our Services will be error-free or that access thereto will be continuous or uninterrupted.

You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of the Federal Republic of Nigeria. The proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the law courts of Nigeria.

Changes

Silverline Pharmaceuticals reserves the right, at our sole discretion, to modify or replace these Terms at any time.

If we make changes that are material, we will let you know by posting a notification on our website. It is your duty to keep up to date with our Terms of Service by checking the relevant policy page for changes. If you disagree with our changes, then you should stop using our Services once these changes become effective.

Your continued use of our Services will be subject to the new terms.

The Website

The Silverline Pharmaceuticals website engages in the sale of non-prescription goods. While we guarantee that the products we sell are of genuine quality, we do not guarantee that the products bought will be fit for the purpose for which they were purchased. Our website is strictly for commercial activities. We are not responsible for providing you with the information needed to make sound purchases, apart from accurate descriptions of listed items and their prices.

We do not update our website in real-time and this coupled with the inventory fluctuations that come with normal business transactions on our in-store and social media channels, means that the availability of any item on the website is not guaranteed.

We do our utmost to ensure that the products and prices displayed are as accurate as possible. We cannot guarantee that the product you will receive will have the manufacturer’s latest packaging design. In situations where purchase prices do not match the actual price of the item, you will be entitled to a full or partial refund depending on the situation.

Orders

Once an order is placed on the website it cannot be cancelled or modified by you. We reserve the right, however, to cancel or terminate orders with or without reason so long as the item has not been received by you. All cancelled orders will be refunded in line with the relevant policies of the payment gateway, through which the transaction was facilitated.

It is your sole responsibility to exercise caution and adequate due diligence before placing an order on our website.

Payment

By transacting on our website, you agree to be bound by the rules, terms and conditions of the payment gateway providers that process transactions on our behalf.

All payments for our services will be done electronically and through partners on our website. You do not have the option of settling any obligations in person at our store(s) or at the point of delivery.

Delivery

Delivery fees are calculated based on metrics that are privy to our shipping partners. We ensure that the accurate delivery charge is reflected at checkout, however, we cannot guarantee that the same delivery fee will be charged at the time of your next order.

It is your sole responsibility to ensure that the delivery or billing address you provide during the checkout process is accurate and accessible by all forms of mechanized transportation. Delivery or billing addresses cannot be changed after the checkout process has been concluded.

Suppose your provided delivery or billing address fails to meet these desired criteria. In that case, you will be liable to forfeit your entire order or incur additional charges for another delivery attempt to an address that meets the desired criteria.

Once an order has been sent out for delivery to the customer, the delivery fees paid for that order become non-refundable. You are advised to ensure that you provide accurate information before transacting on our website.

We guarantee that your order will be delivered within 4 business days of your order being placed. This is provided you provide a delivery or billing address that is accurate and accessible.

Refund Policy

You are entitled to a refund in line with relevant local laws, for your purchase under the following conditions:

• The product(s) has expired or cannot be fully consumed within the time remaining.
• A product with different content from what was paid for was received.
• The product was lost in transit or never delivered.

You are not entitled to a refund under the following conditions:

• You changed your mind.
• You refused to collect the item from the delivery agent.
• The product’s external packaging was different from what was advertised online.
• You caused a defect in the product or damaged the packaging.
• You opened the product or broke any manufacturer seals.
• You failed to report an issue with the product within 24 hours of receiving it.
• The class of product are protected by law from being returned after they are sold.
• You failed to hand over the product to the delivery agent that was sent to collect the returned product.

After purchase, full or partial refunds will be granted under the following conditions:

• The item(s) must be the exact same item that we delivered in the first instance.
• The item(s) must be unopened and unused, with its original external packaging fully intact.
• We must approve the return request. If an unapproved item is returned to us, we will not be liable to issue a refund.
• The return must take place at the delivery or billing address stated in the original order.
• The item(s) must be handed over, once our delivery agent reaches the delivery or billing address stated in the original order. Please note that only 1 attempt will be made to retrieve the item.

Contact Us

If you have any questions about these Terms of Use, please contact us at general@silverlinepharm.com.

Last Updated: August 19, 2023