Accessibility Statement

Our Commitment

For over 37 years, Silverline Pharmacy has been committed to improving the quality of our patients’ lives and the health status of the communities in which we operate. This commitment extends to our digital presence. We are actively working to ensure that our website is accessible to everyone, regardless of technology or ability.

We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Feedback and Assistance

We welcome your feedback on the accessibility of the Silverline Pharmacy website. If you encounter any accessibility barriers while browsing our products, reading health information, or attempting to checkout, please let us know so we can assist you and improve our systems.

• Email: [email protected]

We aim to respond to all accessibility feedback within 2 business days. If you need immediate assistance fulfilling a prescription or placing a supermarket order, please contact us directly so a member of our pharmacy staff can assist you manually.

Known Limitations

While we strive for comprehensive accessibility, our website utilizes certain third-party plugins and dynamic e-commerce features that may present temporary limitations for some users, particularly those using screen readers or keyboard-only navigation. These include:

• Live Search: Our predictive search bar updates results as you type. Assistive technologies may not immediately announce these live visual changes.
• Slide-Out Cart: The interactive side-cart that appears when adding an item may occasionally present keyboard focus challenges.
• Floating Chat Widget: Our direct WhatsApp integration is a third-party application. The floating button may not be fully navigable via keyboard commands.
• Age Verification: Certain restricted products trigger an age verification prompt, which may require specific interactions to clear depending on the assistive device used.
  
  

Continuous Improvement

We view accessibility as an ongoing effort. We are continuously monitoring our site, re-optimizing our digital assets, and working with our platform providers to improve the user experience for all members of the Surulere and greater Lagos community.

Contact Us

If you have any questions about this Accessibility Statement, please contact us at [email protected].

Last Updated: April 20, 2026