Privacy Policy

Welcome to https://silverlinepharm.com (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by Silverline Pharmaceuticals (collectively, “Services”) (“Authorised Customers”).

This document serves as our public declaration of operational accountability under the extant data protection acts, consumer protection frameworks, and national healthcare compliance standards of the Federal Republic of Nigeria.

1. The Scope of Information Capture

We strictly limit data collection to the minimum parameters necessary to facilitate secure retail operations, clinical safety verifications, and digital consultation services. Data touchpoints are categorised as follows:

Account Registration & Baseline Identity: When setting up a portal account or initialising checkout, we collect names, telephone contacts, electronic mail addresses, and billing/shipping locations. Account creation is integrated directly into transaction sequences to preserve a unified history.
Clinical Justification Metadata: Every interaction involving regulated inventory requires the selection of an explicit “Primary reason for purchase” via an integrated selector module.
Biometric & Pharmacovigilance Logging: Through our safety reporting portals, we collect data regarding adverse reactions, product efficacy, manufacturing anomalies, customer weights, and historical medical narratives.
Site Usage & Interaction Data: To ensure our platform operates smoothly and to continuously improve your experience, we automatically collect basic performance data. This includes general details about how you navigate our website, the pages you view, your purchase history, and routine customer service interactions.

2. Strategic Purposes of Data Processing

Your data is never parsed or processed arbitrarily. Every touchpoint maps to a distinct operational or legal workflow:

Automated Verification Matrices: Stated justification metadata is passed through an automated algorithmic engine at checkout to ensure selection criteria align precisely with inventory safety classifications.
Interactive Clinical Support: Account tracking facilitates the routing of support tickets, and real-time remote communication via automated messaging portals.
Logistics & Order Management: Personal coordinates are utilised to compile electronic fulfilment rates, calculate distance vectors, and synchronise delivery sequences.
Pharmacovigilance Compliance: Biometric safety submissions are processed exclusively to fulfil national medical alert obligations and safety recall actions.
Operational Integrity: Diagnostic technical collection is used to maintain server health, protect the domain perimeter from exploit vectors, and administer automated identity confirmation.

3. Data Security and Safeguards

We have implemented robust technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, alteration, misuse, or disclosure.

Infrastructure Protection: Your information is processed and stored within secured network environments. We utilise recognised, industry-standard encryption protocols to protect your sensitive data both at rest and during transmission.
Restricted Access Controls: We enforce strict role-based access policies. Access to your personal and clinical data is limited exclusively to authorised administrative personnel and our clinical pharmacists who have a legitimate operational or medical need to know. All such personnel are subject to strict contractual duties of confidentiality and immutable access logs and audit trails are maintained continuously to ensure internal accountability.
Ongoing Monitoring & Maintenance: Our platforms utilise continuous system monitoring, secure session management, and advanced data loss prevention tools to proactively detect and mitigate potential digital vulnerabilities.
Secure Data Disposal: We employ strict record management and disposal procedures. Any data—including identity verifications or clinical profiles—that is rejected, invalidated, or no longer required for service delivery or regulatory compliance is permanently and securely destroyed from our storage environments.

4. Data Incident and Breach Management

We have established rigorous procedures for responding to any suspected data security incidents. In the highly unlikely event of a network breach that compromises personal data, we will immediately initiate containment protocols. We will notify affected individuals directly and report the incident to the relevant national data protection and public health regulators within statutory timeframes, as required by law.

5. Data Transfer & Authorised Third-Party Interfaces

We do not sell, rent, or trade your personal data. To execute our services and ensure operational continuity, we share necessary information with specific categories of compliant third-party service providers governed by strict confidentiality agreements:

Payment Service Providers: All financial transactions are managed by industry-certified payment processing institutions. We do not process or store your raw credit or debit card information on our systems.
Logistics and Delivery Partners: Delivery addresses and contact details are shared securely with our authorised logistics and courier partners strictly to facilitate accurate and timely order fulfilment.
Communication Service Providers: We utilise secure, enterprise-level messaging platforms to transmit essential order updates, notifications, customer support responses and periodic promotional communications to your verified contact channels.
Regulatory and Health Authorities: To uphold public health standards, relevant data—such as adverse drug reaction reports—may be compiled and filed with authorised national safety networks and regulatory bodies to satisfy legal and pharmacovigilance obligations.
Clinical Consultation Disclosure: To facilitate your consultations and ensure clinical safety, your health-related information and medical history will be disclosed to the licensed pharmacists and authorised clinical staff at Silverline Pharmacy directly involved in managing your consultation. Our staff are bound by strict internal confidentiality protocols and data protection standards.

6. Age Restrictions and Children’s Privacy

Our electronic pharmacy platform and clinical consultation services are strictly intended for use by adults. We utilise age-verification mechanisms and do not knowingly collect or process personal data from individuals under the age of 18 without verifiable consent from a parent or legal guardian. If we become aware that an underage user has provided personal information, we will immediately purge the data from our systems.

7. Data Retention Schedules

We enforce strict data lifecycle management to ensure personal information is retained only for as long as necessary to achieve the lawful bases for which it was collected.

Statutory Record-Keeping: To comply with mandatory national healthcare and pharmacy regulations, records of completed transactions, clinical safety declarations, and consultation details are legally retained for a mandatory duration of 5 years. Upon expiration of this period, these records are securely deleted or irreversibly anonymised.
Incomplete or Abandoned Transactions: If an order is initiated but remains unpaid, or if a transaction is suspended due to unresolved clinical safety inquiries, the pending order and its associated temporary data are systematically cancelled and removed from our active systems after a standard administrative holding period.

8. Privacy Controls & Rights of the Individual

Extant laws grant users total sovereignty over their personal records. You may invoke the following mechanisms directly from your authenticated profile control panel:

Granular Consent Management: Users maintain absolute power to accept, reject, or customise script execution parameters and tracking tokens via our persistent cookie infrastructure.
Data Portability & Inspection: You possess the right to inspect your account details, access profile declarations, and demand a machine-readable summary of your history.
Data Erasure & Anonymisation: You can request the deactivation or restriction of your profile elements. Where statutory record-keeping regulations do not override the request, data will be functionally scrubbed or anonymised within 7 business days.
Consent Withdrawal: You may completely withdraw processing permissions at any time. Note that this action terminates our capacity to dispense regulated healthcare items or host digital support assets.
Right to Escalate Complaints: If you believe your data privacy rights have been violated and our internal compliance team has not resolved the issue to your satisfaction, you possess the right to lodge a formal complaint with the national data protection commission and relevant public health authorities.

9. Policy Updates and Contact Information

We reserve the right to amend this Privacy Policy at any time to reflect operational upgrades or legal shifts. Whenever updates are made, we will revise the “Last Updated” date at the bottom of this Privacy Policy page.

It is your sole responsibility to check this page regularly for any modifications. Continuing to access or use our platform after changes have been posted will be considered your absolute acceptance of the revised terms.

If you have questions regarding your data or wish to exercise your privacy rights, please direct all correspondence to our compliance team:

Email: [email protected]

Address: 18 Olatunde Onimole St, Surulere, Lagos, Nigeria.

Right to Withdraw Consent: You possess the right to withdraw your consent for any data processing at any time. To exercise this right, please direct your request to our compliance team using the email above.

Effect of Withdrawal: Upon receipt of your request, we will immediately cease using your data for active service processing (such as ongoing digital consultations or personalised interactions). Please note, however, that to maintain operational integrity and historical accuracy, we are required to securely archive specific transactional, dispensing, and clinical records for a set retention period. These records will be held in secure, restricted storage until our internal data management cycle is complete.

Last Updated: June 12th, 2026